Refund policy

Please find below an overview of our most frequently asked questions regarding the return policy with the answer.
Is your question not in the list below? Feel free to contact us at



Returns & Exchanges


How do I place a return or exchange?

We're sorry you didn't love your AGEWAYS. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—Ageways packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange.

What’s your return policy?

We allow return products in its original packaging, so please keep the original shipping packaging (original boxes and packaging materials) after purchase in case you might use our trial policy.

You may either request to return (or exchange) by contacting our Customer Service Department at

You are eligible to return (& exchange) within a 30-day period if the product is defective or damaged. No returns can be issued after 30 days.

How to initiate a return:

  • Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be provided,
  • You will then get return labels from the courier, including the Return Merchandise Authorization number via your email address,
  • Within the 30-day trial, our support team will issue a full refund upon receiving the product in the original packaging and in like-new condition, or
  • You will be sent a new exchanged item equivalent to the value of the returned item in case you request for exchange.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the AGEWAYS you ordered!


If you did not receive a return label please send an Email to


Please note! If you have received a faulty product, it is important that you send an Email to before returning your order.

We will then be able to help you with the returns procedure and find an appropriate solution.


NOTE: If your order has not been purchased via the return policy applied of the shop where you did purchase the product.